DEAR CUSTOMERS - DUE TO THE UNREST IN SOUTH AFRICA, WE ARE UNABLE TO TAKE ORDERS AT THIS TIME
We will be in contact with those customers who have already placed orders.
Last Updated: 29/06/2021
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, such as:
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
We don’t collect and ask that you not send us, and you not disclose, any sensitive Personal Information (for example, personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometrics or genetic characteristics, criminal background, data concerning health or data concerning a person’s sex life or sexual orientation, or social security numbers, health) on or through the Services or otherwise to us.
We and our service providers use Personal Information for legitimate business purposes including:
We disclose Personal Information:
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
We and our service providers collect Other Information in a variety of ways, including:
Uses and Disclosures in connection with Facebook
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
Without prejudice to what is stated above regarding use and disclosure in connection with Facebook we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
How you can access, change or delete your Personal Information
If you would like to request to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via www.house ofsamsonite.co.za or by writing us at the address mentioned in the ‘Contacting Us’ section. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18, except in those countries where the minimum age is lower.
Your Personal Information can be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
For our stores, Samsonite Southern Africa (PTY) Ltd, 68 Old Main Road, Kloof, 3610, KwaZulu Natal, South Africa is responsible. For smooth handling, kindly send all your correspondence to: Samsonite Southern Africa (PTY) Ltd, 68 Old Main Road, Kloof, 3610, KwaZulu Natal, South Africa.
Because email communications are not always secure, please do not include credit card or other sensitive information in your communication with us.
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